This became clear because (among others) the employees had to fill in a questionnaire on which they could indicate whether the smell was gone. During the test period there has been a good cooperation between Euromate and Kennemer Gasthuis. In addition, the employees were involved in this project. This way we made clear to the employees that:
• The odour was caused by the department situated on the floor above.
• Discipline contributes to solving the problem: Door closer on the door, keep windows closed and capacity of the sluice room was discussed which resulted in purchasing a second bedpan cleaner.
Half a year has gone by and there are no longer complaints. All employees have the feeling that they have been taken seriously. The technical department contributes to the solution. The odour problem is removed by the air cleaner for 80%. The existing air conditioning system (ventilation in sixfold at supply and discharge of air) and the discipline of the staff will do the rest.