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Do you have questions about Euromate or its products and services?

Select a topic below to find answers to your questions! Is your question not listed? Then do not hesitate to contact us!

General

We are helping organisations and people to improve the indoor air quality around them. We do that because we believe that clean indoor air is a substantial right for everyone and the basis for a happy healthy life. Our mission: “To enable people to breathe pure air all over the world”.
Air cleaning from Euromate is custom work. We want the product to solve your air quality problem. This is why we would like to talk to you by telephone or on location to discuss where the problem appears, what the volume of the space is and which filter package suits the best. Because of our many years of experience, we have knowledge of many industries and the associated air quality problems. We take this into account to immediately solve air quality problems that may be less visible. This gives you the best product that solves your problem and the best price!
Euromate considers it important that our work does not cause the corona virus to spread. That is why we have taken a number of measures to minimize this risk. Our technicians disinfect the machines and work with a mask on request. Euromate consultants and technicians keep 1.5 meters distance at all times as well and only enter if there are no known COVID-19 cases within the company. Finally, Euromate employees stay at home if they show suspicious symptoms of the coronavirus.In this way, Euromate hopes to be able to contribute to healthy (working) conditions for you and our staff, while at the same time not compromising the continuity of our services.
Our consultants get many questions about how a working environment can be made COVID-19 proof in terms of ventilation and clean air. And what good ventilation actually means. As far as we are concerned, ventilation cannot be separated from air purification. We are happy to share a number of tips to get you started. Click here for the special theme page!
Euromate has the interest of various media because of our expertise in the field of air cleaning and air quality. Would you like to submit an application for an interview or are you looking for (marketing) materials for an in-depth item, thesis or similar? Mail your request to marketing@euromate.com and we will be happy to help you!
Is something changing in your company's data? E.g. another (email) address, contact person or the like? Please let us know as soon as possible via our contact form! This can have consequences for our services.

Purchase, delivery and installation

We are happy to discuss this with you, by telephone or on location. A Euromate consultant will ask you various things (building content, problems, etc.) in order to give you optimal advice.
Yes, Euromate has the VisionAir Blue Line MicrobeFree Global in its range. This air purifier can filter the COVID-19 virus from the air. This has been endorsed by independent research institutes.Are you interested in this type of air purifier? Fill in our contact form and we will process your request as soon as possible. If you do not live in the Netherlands or Belgium, your request will be forwarded to your local distributor.
Our air cleaners are made and modified for specific problems. The delivery time therefore depends on the complexity of the order and can varies greatly. Ask your advisor for an indication. As soon as the air cleaners are ready for installation, we will make an appointment with you.
Yes, this is possible. Fill in our contact form and we will process your request as soon as possible. If you live outside the Netherlands or Belgium, your request will be forwarded to your local distributor.
Yes, that's possible. Some air cleaners can be programmed to ensure that the indoor air is cleaned extra or less at the times you want. Ask your advisor to take this into account.

Malfunctions, service and maintenance

The frequency of the maintenance visits depends on the degree of pollution in the room in question. Discuss with your adviser what applies to your situation. Thanks to our many years of experience, we can make a good estimate based on the average in the industry. In case that this is too often or too little maintenance, please contact to contact us to service interval.
A malfunction can be prevented and remedied by one of our malfunction technicians. We ask you to call our service department +31 (0) 76 5789 550 (for the Netherlands) / +32 (0) 3 740 00 00 (for Belgium), or fill in the contact form on the defect page. Do you not live in the Netherlands or Belgium? Please contact the distributor in your country. In this way we hope to be of service to you as soon as possible.
A service is always announced at least 1 week in advance. We take your opening hours into account. We also give an indication of when you can expect the technician. However, this is a target time, because the work of a mechanic can overrun.
We are sorry that the announced service does not suit you. We try to plan this within your opening hours. Report this via the contact form on our 'Service & Maintenance' page. Please state any changes to your opening hours in this message. Do you not live in the Netherlands or Belgium? Please contact the distributor in your country. In this way we hope to be of service to you as soon as possible.
An extra service for your air cleaner is possible. Report this via the contact form on our 'Service & Maintenance' page.
Yes, this is possible. Report this via the contact form on our 'Service & Maintenance' page. We will send you a digital copy.
The maintenance agreement is entered into for a definite period of time with a minimum of 1 year and is tacitly renewed afterwards for one year each time. After the first year, written cancellation is possible with a 3-month notice period. Send your cancellation to: Euromate B.V., PO Box 5661, 4801 EB Breda, The Netherlands. Do you not live in the Netherlands or Belgium? Please contact the distributor in your country. In this way we hope to be of service to you as soon as possible.
There is a 12-month manufacturer's warranty on all Euromate products after installation at the client. The warranty does not cover defects that are wholly or partly the result of: normal wear and tear, failure to observe operating and maintenance instructions, use other than for the intended purpose, improper installation, wrong adjustment or treatment by the client or third parties, change of the product by the client or third parties, use of filters that have not been purchased from Euromate, self-service that has not been carried out, not fully, not correctly or with the correct frequency.